Return and Exchange Policy

At Auraa Official, we want your order to reach you in perfect condition, and we’re always happy to help if something isn’t right. Here’s how our policy works.

Stitched Articles

Size exchanges
If your stitched outfit doesn’t fit, we may be able to help with a size exchange, subject to availability. This is available for ready-to-wear pieces only (not custom stitched or made-to-order ones) and needs to be requested within 12 hours of the courier delivering your order. The item must be unworn and unwashed, with all tags intact. Courier charges for sending the item to us and sending the replacement back to you are borne by the customer.

Quality concerns
We check the quality of every item before it leaves us. In the rare case that your outfit has a valid quality issue, such as a missing piece or damage, please let us know within 12 hours of delivery and share clear photos or an unboxing video so we can look into it quickly. We may then offer an exchange for the same article in the same size, if available. If it isn’t available, we can exchange it for a different article instead. We’ll take care of the courier charges in this case.

Please note that refunds are not possible for stitched articles. We encourage you to double-check your size and order details before confirming, and we’re always happy to answer any questions beforehand.

Unstitched Articles
If your unstitched order arrives damaged or with a piece missing, we’ll gladly make it right. Just let us know within 5 days of the courier delivering your order, along with clear photos or an unboxing video, so we can sort it out quickly.

If the same article is in stock: we’ll send you a fresh piece of the same article.
If it’s out of stock: you can choose a full refund or an exchange for a different article.

Exchanges and returns are available only in the cases above. Thank you for choosing Auraa Official. We truly appreciate you!